Frequently Asked Questions (FAQ)
Welcome to the eFabby FAQ page! Below are answers to the most common questions about shopping with eFabby.com, our policies, and services. If you need further assistance, feel free to contact our support team at support@eFabby.com.
1. General Questions
What is eFabby.com?
eFabby.com is an online shopping platform operated by eFabby Global LLC, a U.S.-based e-commerce company. We offer a wide range of high-quality products, fast shipping, and secure transactions to ensure a smooth shopping experience.
Where is eFabby Global LLC based?
eFabby Global LLC is headquartered in the United States and serves customers across various regions.
Is eFabby.com a secure website?
Yes! We prioritize your security by using SSL encryption, secure payment gateways, and industry-standard security measures to protect your data.
Do I need an account to shop on eFabby?
No, you can shop as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout process.
2. Ordering & Payment
How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete the payment.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment methods.
Can I modify or cancel my order after placing it?
You can modify or cancel your order before it has been processed and shipped. Once the order is shipped, cancellations are not possible. Contact us immediately at support@eFabby.com for any changes.
3. Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1-2 business days and shipped within 3-7 business days, depending on your location.
Do you provide order tracking?
Yes! Once your order is shipped, you will receive a tracking number via email to track your shipment.
Do you ship internationally?
Currently, we only ship within the United States.
4. Returns & Refunds
What is your return policy?
We offer returns and exchanges for eligible items within 14 days of delivery. Items must be unused, in their original packaging, and in resellable condition.
How do I request a return or refund?
To request a return or refund, please contact our customer support at support@eFabby.com with your order details and a reason for the return. If the product is defective or incorrect, we may ask for photo evidence.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
5. Account & Customer Support
How do I reset my password?
Click on “Forgot Password” on the login page and follow the instructions to reset your password.
How can I contact customer support?
For any inquiries, you can reach us at support@eFabby.com. Our support team is available to assist you with any concerns.
Still, Have Questions?
If your question isn’t listed here, feel free to email us at support@eFabby.com, and we’ll be happy to assist you!
🚀 Shop Smart. Shop Fast. Shop eFabby!