Refunds, Returns, and Exchanges Policy
Order Cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, orders can no longer be canceled.
Refunds
At eFabby, customer satisfaction is our top priority. We offer a satisfaction guarantee to ensure that you receive your purchased item on time and as described.
You are eligible for a refund in the following cases:
- If the item received is not as described or is damaged.
- If you no longer want the product, you can return it at your expense, provided that the item is unused and in its original packaging. The refund will be issued minus the shipping cost.
Refunds will not be available under the following circumstances:
- If the order does not arrive due to an incorrect shipping address provided by the customer.
- If the order is delayed due to exceptional circumstances beyond our control (e.g., delays caused by natural disasters).
Returns and Exchanges
If you receive a damaged or incorrect product, you must submit photo evidence within 10 days of receiving the item. If the claim is approved, a refund or replacement will be issued.
Conditions for returns and exchanges:
- If the product packaging is damaged but the product itself is intact, you must submit a claim directly to the shipping carrier.
- If the tracking number shows that a package has been delivered but you claim you did not receive it, you must submit a claim to the shipping carrier.
- All return claims must be reported within 10 days of receiving the order. After this period, the product will be considered delivered and satisfactory.
How to Request a Refund, Return, or Exchange
To initiate a return, refund, or exchange, please follow these steps:
- Contact our Customer Support team at support@eFabby.com and include any required evidence (e.g., photos of the damaged or incorrect product).
- Once your return or refund request is approved, return the product to the provided supplier’s address.
- Provide a tracking number for the returned product.
- Once we receive the returned product or tracking number, we will process your refund minus the shipping cost, or ship a replacement product.
For us to issue a refund or replacement for a damaged or incorrect product, we require a tracking number for the returned item.
Contact Us
If you have any further questions or need assistance, please feel free to contact us at support@eFabby.com. We are happy to help!